Technical Help Desk Support Skill Set

Skill set Outline

Information current as of
12/09/2026 8:40 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Skill set

National Code
ICTSS00075

State Code
AD366

TGA Status
Replaced

DTWD Status
Replaced

National Endorsed, State Implementation and Classification

AQF Level

—

Field of Education

—

Skillset Type

National

Original TGA Release Date

14/01/2016

Current Release Date

14/01/2016

Current Release Number

1.00

Approved Date

22/12/2017

Nominal Hours

Duration

1 Semester

Releases

Release Version	Release Date	TGA Status	DTWD Status
1.00	14/01/2016	Current	Approved

Description

This skill set addresses the skills and knowledge required to provide information and communication technology (ICT) advice to customers and to resolve technical enquiries.

Pathway Information

This skill set provides credit towards ICT30515 Certificate III in Telecommunications Technology.

Licensing / Regulatory Information

No licensing, legislative or certification requirements apply to this skill set at the time of publication.

Target Group

This skill set is for individuals who wish to provide help desk support.

Suggested words for statement of attainment

These units of competency meet industry requirements for help desk support roles.

General notes

Schedule

State Code	National Code	Title	Hours	Type
AWC72	ICTWOR307	Collect and analyse technical information	25	Unit of competency
AUX02	ICTSAS305	Provide ICT advice to clients	35	Unit of competency
AWC73	ICTWOR306	Resolve technical enquiries using multiple information systems	35	Unit of competency

Replaced By

State Code	National Code	Title	Type
AD983	ICTSS00092	Technical Help Desk Support Skill Set	Skill set