Skill set Outline
Information current as of
12/09/2026 8:33 PM AWST
12/09/2026 8:33 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Technical Help Desk Support Skill Set
Technical Help Desk Support Skill Set
Skill set
National Code
ICTSS00092
ICTSS00092
State Code
AD983
AD983
TGA Status
Current
Current
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
30/08/2019
Current Release Date
19/01/2021
Current Release Number
2.00
Approved Date
29/03/2021
Nominal Hours
105
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 19/01/2021 | Current | Approved |
| 1.00 | 30/08/2019 | Replaced | Replaced |
Description
This skill set addresses the skills and knowledge required to provide information and communication technology (ICT) advice to customers and to resolve technical enquiries.
Pathway Information
This skill set provides credit towards ICT30519 Certificate III in Telecommunications Technology.
Licensing / Regulatory Information
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Target Group
This skill set is for Telecommunications Cablers who wish to provide help desk support.
Suggested words for statement of attainment
These units of competency meet industry requirements for help desk support roles.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OBA33 | ICTWOR308 | Provide customer service to telecommunications customers | 35 | Unit of competency |
| AUX02 | ICTSAS305 | Provide ICT advice to clients | 35 | Unit of competency |
| AWC73 | ICTWOR306 | Resolve technical enquiries using multiple information systems | 35 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AD366 | ICTSS00075 | Technical Help Desk Support Skill Set | Skill set |