Skill set Outline
Information current as of
14/09/2026 9:14 AM AWST
14/09/2026 9:14 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer service in Laundry or Dry Cleaning Operations Skill Set
Customer service in Laundry or Dry Cleaning Operations Skill Set
Skill set
National Code
MSTSS00013
MSTSS00013
State Code
AE075
AE075
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
31/01/2020
Current Release Date
31/01/2020
Current Release Number
1.00
Approved Date
06/05/2020
Nominal Hours
225
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 31/01/2020 | Current | Approved |
Description
This skill set reflects the skill requirements for workers starting work in a laundry or dry cleaning business whose role includes providing customer service.
Pathway Information
These units provide credit towards a range of qualifications in the textiles, clothing and footwear industry, including:
MST20419 Certificate II in Laundry Operations
MST30919 Certificate III in Dry Cleaning Operations.
MST20419 Certificate II in Laundry Operations
MST30919 Certificate III in Dry Cleaning Operations.
Licensing / Regulatory Information
Nil.
Target Group
This skill set is suitable for those starting work in a laundry dry cleaning business whose role includes customer service.
Suggested words for statement of attainment
These competencies from the MST Textiles, Clothing and Footwear Training Package meet the requirements of the laundry and dry cleaning industry for the provision of customer service.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OBL90 | MSTDC2014 | Identify fabric and garment cleaning requirements | 60 | Unit of competency |
| OBA18 | MSTGN2013 | Identify fibres, fabrics and textiles used in the TCF industry | 70 | Unit of competency |
| OBL93 | MSTDC2010 | Provide customer service in a dry cleaning or laundry enterprise | 50 | Unit of competency |
| OBL75 | MSTGN3008 | Receive and sort articles for cleaning | 45 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AF161 | MSTSS00026 | Customer service in Laundry or Dry Cleaning Operations Skill Set | Skill set |