Skill set Outline

Information current as of
14/09/2026 2:02 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Customer service in Laundry or Dry Cleaning Operations Skill Set

Customer service in Laundry or Dry Cleaning Operations Skill Set

Skill set
National Code
MSTSS00026
State Code
AF161
TGA Status
Current
DTWD Status
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
22/12/2022
Current Release Date
22/12/2022
Current Release Number
1.00
Approved Date
03/07/2023
Nominal Hours
225
Duration
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 22/12/2022 Current Approved
Description
This skill set reflects the skill requirements for workers starting work in a laundry or dry cleaning business whose role includes providing customer service.
Pathway Information
These units provide credit towards a range of qualifications in the textiles, clothing and footwear industry, including:
MST20422 Certificate II in Laundry Operations
MST30922 Certificate III in Dry Cleaning Operations.
Licensing / Regulatory Information
Nil.
Target Group
This skill set is suitable for those starting work in a laundry dry cleaning business whose role includes customer service.
Suggested words for statement of attainment
These competencies from the MST Textiles, Clothing and Footwear Training Package meet the requirements of the laundry and dry cleaning industry for the provision of customer service.
General notes
Replaces
State Code National Code Title Type
AE075 MSTSS00013 Customer service in Laundry or Dry Cleaning Operations Skill Set Skill set