Skill set Outline
Information current as of
12/09/2026 6:12 PM AWST
12/09/2026 6:12 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Travel Sales and Customer Service
Travel Sales and Customer Service
Skill set
National Code
SITSS00065
SITSS00065
State Code
AD813
AD813
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
19/09/2018
Current Release Date
19/09/2018
Current Release Number
1.00
Approved Date
26/09/2018
Nominal Hours
180
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 19/09/2018 | Current | Approved |
Description
A set of skills to equip individuals to source travel industry information, sell travel products and services and communicate with and provide service to customers.
Pathway Information
Achievement of these units provides credit towards SIT30216 Certificate III in Travel.
Licensing / Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.
Target Group
This skill set is for frontline sales and/or operations staff within travel agencies and tour wholesalers who sell travel products and services to customers.
Suggested words for statement of attainment
These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills in travel sales, customer communication and customer service.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AWQ17 | SITXWHS001 | Participate in safe work practices | 15 | Unit of competency |
| AWQ68 | SITXCCS006 | Provide service to customers | 25 | Unit of competency |
| AWQ81 | SITTTSL016 | Provide specialist advice on cruises | 25 | Unit of competency |
| AWQ89 | SITTTSL005 | Sell tourism products and services | 40 | Unit of competency |
| AWQ66 | SITXCOM002 | Show social and cultural sensitivity | 20 | Unit of competency |
| AWR13 | SITTIND001 | Source and use information on the tourism and travel industry | 25 | Unit of competency |
| AWQ57 | SITXEBS001 | Use social media in a business | 30 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AE863 | SITSS00095 | Travel Sales and Customer Service | Skill set |