Skill set Outline
Information current as of
12/09/2026 8:35 AM AWST
12/09/2026 8:35 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Travel Sales and Customer Service
Travel Sales and Customer Service
Skill set
National Code
SITSS00095
SITSS00095
State Code
AE863
AE863
TGA Status
Current
Current
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
10/06/2022
Current Release Date
10/06/2022
Current Release Number
1.00
Approved Date
18/10/2022
Nominal Hours
225
Duration
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 10/06/2022 | Current | Approved |
Description
A set of skills to equip individuals to source travel industry information, sell travel products and services, and communicate with and provide service to customers.
Pathway Information
Achievement of these units provides credit towards qualifications in the SIT Tourism, Travel and Hospitality Training Package.
Units marked with * have one or more prerequisites. Please see individual units for details.
Units marked with * have one or more prerequisites. Please see individual units for details.
Licensing / Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.
Target Group
This skill set is for frontline sales and/or operations staff within travel agencies and tour wholesalers who sell travel products and services to customers.
Suggested words for statement of attainment
These units of competency from the SIR Retail Services Training Packages and the SIT Tourism, Travel and Hospitality Training Package provide a set of skills in travel sales, customer communication and customer service.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OBG11 | SIRXOSM002 | Maintain ethical and professional standards when using social media and online platforms | 45 | Unit of competency |
| OEC43 | SITXWHS005 | Participate in safe work practices | 15 | Unit of competency |
| OEA19 | SITXCCS014 | Provide service to customers | 25 | Unit of competency |
| OEC71 | SITTTVL011 | Provide specialist advice on cruises | 25 | Unit of competency |
| OEB08 | SITTTVL004 | Sell tourism products or services | 40 | Unit of competency |
| OEB22 | SITXCOM007 | Show social and cultural sensitivity | 20 | Unit of competency |
| OEC53 | SITTIND003 | Source and use information on the tourism and travel industry | 25 | Unit of competency |
| OBG14 | SIRXOSM003 | Use social media and online tools | 30 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AD813 | SITSS00065 | Travel Sales and Customer Service | Skill set |