Skill set Outline
Information current as of
13/09/2026 2:19 PM AWST
13/09/2026 2:19 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Client-oriented service delivery skill set
Client-oriented service delivery skill set
Skill set
National Code
CHCSS00066
CHCSS00066
State Code
AC109
AC109
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
01/07/2013
Current Release Date
06/08/2015
Current Release Number
3.00
Approved Date
22/12/2017
Nominal Hours
245
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 06/08/2015 | Current | Approved |
| 2.00 | 09/10/2013 | Replaced | Replaced |
| 1.00 | 01/07/2013 | Replaced | Replaced |
Description
CHCCOM002 Use communication to build relationships
CHCMGT001 Develop, implement and review quality framework
CHCCCS015 Provide individualised support
CHCCCS025 Support relationships with carers and families
CHCMGT001 Develop, implement and review quality framework
CHCCCS015 Provide individualised support
CHCCCS025 Support relationships with carers and families
Pathway Information
These units provide credit towards a range of qualifications at Certificate III and Certificate IV.
Licensing / Regulatory Information
Not applicable.
Target Group
This skill set has been endorsed by industry as appropriate for people, employed as support or care workers, who provide direct client care in a range of contexts, including aged care, home and community care and disability.
It provides a set of skills for engaging in direct client care work in sectors undergoing significant reform.
It provides a set of skills for engaging in direct client care work in sectors undergoing significant reform.
Suggested words for statement of attainment
This skill set meets the industry requirements for direct client care work in the aged care, home and community care, and disability industries.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AVB76 | CHCMGT001 | Develop, implement and review quality framework | 85 | Unit of competency |
| AVC63 | CHCCCS015 | Provide individualised support | 75 | Unit of competency |
| AVC54 | CHCCCS025 | Support relationships with carers and families | 40 | Unit of competency |
| AVC31 | CHCCOM002 | Use communication to build relationships | 45 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AE955 | CHCSS00122 | Client-oriented Service Delivery | Skill set |