Module Outline
Information current as of
13/09/2026 9:40 PM AWST
13/09/2026 9:40 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate in community and workplace settings
Communicate in community and workplace settings
Module
National Code
LWAWOR203
LWAWOR203
State Code
BD268
BD268
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
14/07/2026
Field of Education
1205 - Employment Skills Programmes
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to communicate with others, conduct a presentation and prepare written correspondence.
The unit of competency is applied by individuals who perform a range of routine tasks utilising various communication skills in community or workplace settings.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
The unit of competency is applied by individuals who perform a range of routine tasks utilising various communication skills in community or workplace settings.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
General notes
No information
No information
Elements and Performance Criteria
Communicate with others for community or workplace purposes
- 1.1 Identify communication methods and styles for different situations or purposes
- 1.2 Determine causes of conflicts and possible solutions
Conduct a presentation for community or workplace purposes
- 2.1 Prepare and present a presentation
- 2.2 Use language, tone and body language to suit the presentation
- 2.3 Use active listening and questioning to ensure effective two-way communication with the audience
- 2.4 Gather feedback to determine effectiveness of communication
Prepare written correspondence for community or workplace purposes
- 3.1 Identify document purpose, audience and presentation requirements
- 3.2 Produce correspondence that reflects organisational standards
- 3.3 Edit documents for spelling, grammar and style prior to final submission
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZ089 | LWAWOR202 | Communicate in community and workplace settings | Module |
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| BHW05 | 52942WA | Certificate II in Leadership | Accredited course |