Module Outline

Information current as of
12/09/2026 11:40 AM AWST

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Undertake basic communication in personal or workplace settings

Undertake basic communication in personal or workplace settings

Module
National Code
NOWCOM103
State Code
BD265
DTWD Status
Approved
State Implementation and Classification
Approved Date
14/07/2026
Field of Education
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to use basic communication strategies in personal or workplace settings.

The unit of competency is applied by individuals who use basic communication in personal or workplace settings.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
General notes
No information
No information
Elements and Performance Criteria
Produce written texts
  • 1.1 Sequence and structure information and ideas for the purpose of the text
  • 1.2 Use language and tone suitable to text purpose and audience
  • 1.3 Produce a written text using the processes of planning, drafting and editing
  • 1.4 Use spelling, punctuation and grammar with reasonable accuracy
Conduct basic research
  • 2.1 Identify and use resources for research
  • 2.2 Use techniques for taking notes
  • 2.3 Use strategies for remembering and retaining information
Read and respond to texts
  • 3.1 Identify the main ideas in a text
  • 3.2 Explain key words and expressions
  • 3.3 Identify the purpose of the text
  • 3.4 Respond to the text
Engage in oral communication with others
  • 4.1 Present information being discussed in a logical sequence
  • 4.2 Use language, body language and vocabulary suited to the situation and topic under discussion
  • 4.3 Apply active listening with other speakers
  • 4.4 Use questioning to seek clarification and confirm understanding
Prepare for interpersonal and online interactions
  • 5.1 Identify characteristics of passive, assertive and aggressive behaviours in person and online
  • 5.2 Identify and assess strategies for handling conflict in online interactions
  • 5.3 Develop strategies for asserting own needs and rights
Replaces
State Code National Code Title Type
AZ073 NOWCOM102 Undertake basic communication in personal or workplace settings Module
Associated Qual/Courses
State Code National Code Title Type
BHW00 52945WA Certificate I in New Opportunities for Women (NOW) Accredited course