Unit of competency Outline
Information current as of
12/09/2026 7:14 AM AWST
12/09/2026 7:14 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Resolve complex customer complaints
Resolve complex customer complaints
Unit of competency
National Code
ICTCC352A
ICTCC352A
State Code
C5405
C5405
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
20/03/2003
Original Release Date
08/01/2009
Nominal Hours
40
Field of Education
080501 - Sales
Description
N/A
General notes
N/A
Elements and Performance Criteria
No information
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C544 | ICT20102 | Certificate II in Customer Contact | Qualification |
| C545 | ICT30102 | Certificate III in Customer Contact | Qualification |
| C546 | ICT40102 | Certificate IV in Customer Contact | Qualification |