Unit of competency Outline
Information current as of
10/09/2026 5:46 PM AWST
10/09/2026 5:46 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Process customer complaints
Process customer complaints
Unit of competency
National Code
BSBCMN316A
BSBCMN316A
State Code
C6977
C6977
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
29/08/2011
Original Release Date
17/08/2001
Nominal Hours
20
Field of Education
080501 - Sales
Description
N/A
General notes
N/A
Elements and Performance Criteria
No information
No information
No information
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0630 | BSBCMM301A | Process customer complaints | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| C314 | BSB30101 | Certificate III in Business | Qualification |
| C734 | BSB30804 | Certificate III in Business (International Trade) | Qualification |
| C656 | BSB30704 | Certificate III in Business (Medical Administration) | Qualification |
| C317 | BSB30401 | Certificate III in Business (Recordkeeping) | Qualification |
| C316 | BSB30301 | Certificate III in Business (Sales) | Qualification |
| C315 | BSB30201 | Certificate III in Business Administration | Qualification |
| C487 | BSB30601 | Certificate III in e-Business | Qualification |