Unit of competency Outline
Information current as of
12/09/2026 10:59 PM AWST
12/09/2026 10:59 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Operate communications systems and equipment
Operate communications systems and equipment
Unit of competency
National Code
PUAOPE002A
PUAOPE002A
State Code
C3894
C3894
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
28/09/2011
Original Release Date
07/06/2011
Nominal Hours
20
Field of Education
031309 - Communications Equipment Installation And Maintenance
Description
This unit covers the competency to transmit and receive communications in routine and operational situations using the organisation's communication systems and equipmentThis unit covers the competency to transmit and receive communications in routine and operational situations using the organisation's communication systems and equipmen
General notes
N/A
Elements and Performance Criteria
1 Use communication systems and equipment
- 1.1 Equipment is used and operated safely to support communications consistent with organisation's policies and procedures
- 1.2 Communication equipment and techniques are selected to best meet the task, context and needs of the situation
- 1.3 The communication system is correctly utilised to facilitate transmission and reception
- 1.4 Communication systems are operationally maintained according to organisation's policies and procedures
2 Transmit and receive communications
- 2.1 Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisation's policy and procedures
- 2.2 Contact is acknowledged, communication is confirmed and action initiated
- 2.3 Communication faults and deficiencies are reported according to organisation's policy and procedures
- 2.4 Alternative communication strategies are employed according to organisational procedures to address identified faults and deficiencies in communication
- 2.5 Communication is processed and recorded in accordance with organisation's policies and procedures
3 Maintain communications equipment
- 3.1 Fault finding techniques are applied and basic maintenance conducted according to organisational policies and procedures
- 3.2 Faulty equipment is identified and noted for repair
Communication equipment may include
personal computers and modems
radio
facsimiles
signalling devices
mobile
landline and satellite telephones
pagers
Communication systems may include
organisation's networks
communication protocols
verbal communication procedures
geographical information systems
relevant legislation such as Telecommunications Act
Verbal communication procedures may include
pro-words
phonetic alphabet
call signs
coded messages
use of abbreviations
emergency procedures
Voice procedures may include
rhythm
speed
volume
pitch
sentences
correcting mistakes
repetitions
Communication equipment may include
personal computers and modems
radio
facsimiles
signalling devices
mobile
landline and satellite telephones
pagers
Communication systems may include
organisation's networks
communication protocols
verbal communication procedures
geographical information systems
relevant legislation such as Telecommunications Act
Verbal communication procedures may include
pro-words
phonetic alphabet
call signs
coded messages
use of abbreviations
emergency procedures
Voice procedures may include
rhythm
speed
volume
pitch
sentences
correcting mistakes
repetitions
personal computers and modems
radio
facsimiles
signalling devices
mobile
landline and satellite telephones
pagers
Communication systems may include
organisation's networks
communication protocols
verbal communication procedures
geographical information systems
relevant legislation such as Telecommunications Act
Verbal communication procedures may include
pro-words
phonetic alphabet
call signs
coded messages
use of abbreviations
emergency procedures
Voice procedures may include
rhythm
speed
volume
pitch
sentences
correcting mistakes
repetitions
Communication equipment may include
personal computers and modems
radio
facsimiles
signalling devices
mobile
landline and satellite telephones
pagers
Communication systems may include
organisation's networks
communication protocols
verbal communication procedures
geographical information systems
relevant legislation such as Telecommunications Act
Verbal communication procedures may include
pro-words
phonetic alphabet
call signs
coded messages
use of abbreviations
emergency procedures
Voice procedures may include
rhythm
speed
volume
pitch
sentences
correcting mistakes
repetitions
Critical aspects of evidence
It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisation's communication system and equipment
Interdependent assessment of units
Pre-requisite units: Nil
Co-requisite units: Nil
Underpinning knowledge
range of communication equipment available to the organisation
the organisation's communication system
organisational policy and procedures relevant to the operation of communication equipment
Underpinning skills
utilise the organisation's communication processes and systems
use verbal communication procedures consistent with the organisation's communication system
clean and service communication equipment according to organisational procedures
report communication faults and deficiencies according to organisational procedures
Resource implications
Access to relevant communication equipment
Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments
Context of assessment
Observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment
Critical aspects of evidence
It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisation's communication system and equipment
Interdependent assessment of units
Pre-requisite units: Nil
Co-requisite units: Nil
Underpinning knowledge
range of communication equipment available to the organisation
the organisation's communication system
organisational policy and procedures relevant to the operation of communication equipment
Underpinning skills
utilise the organisation's communication processes and systems
use verbal communication procedures consistent with the organisation's communication system
clean and service communication equipment according to organisational procedures
report communication faults and deficiencies according to organisational procedures
Resource implications
Access to relevant communication equipment
Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments
Context of assessment
Observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment
It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisation's communication system and equipment
Interdependent assessment of units
Pre-requisite units: Nil
Co-requisite units: Nil
Underpinning knowledge
range of communication equipment available to the organisation
the organisation's communication system
organisational policy and procedures relevant to the operation of communication equipment
Underpinning skills
utilise the organisation's communication processes and systems
use verbal communication procedures consistent with the organisation's communication system
clean and service communication equipment according to organisational procedures
report communication faults and deficiencies according to organisational procedures
Resource implications
Access to relevant communication equipment
Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments
Context of assessment
Observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment
Critical aspects of evidence
It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisation's communication system and equipment
Interdependent assessment of units
Pre-requisite units: Nil
Co-requisite units: Nil
Underpinning knowledge
range of communication equipment available to the organisation
the organisation's communication system
organisational policy and procedures relevant to the operation of communication equipment
Underpinning skills
utilise the organisation's communication processes and systems
use verbal communication procedures consistent with the organisation's communication system
clean and service communication equipment according to organisational procedures
report communication faults and deficiencies according to organisational procedures
Resource implications
Access to relevant communication equipment
Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments
Context of assessment
Observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2875 | PUAOPE002B | Operate communications systems and equipment | Unit of competency |