Unit of competency Outline
Information current as of
14/09/2026 12:55 AM AWST
14/09/2026 12:55 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Resolve the more complex customer complaints
Resolve the more complex customer complaints
Unit of competency
National Code
ICTTC221A
ICTTC221A
State Code
C0516
C0516
TGA Status
Deleted
Deleted
DTWD Status
Archived
Archived
State Implementation and Classification
Approved Date
24/10/2002
Original Release Date
23/09/1997
Nominal Hours
40
Field of Education
080501 - Sales
Description
N/A
General notes
N/A
Elements and Performance Criteria
No information
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C168 | ICA40801 | Certificate IV in Information Technology (Helpdesk) | Qualification |
| C088 | ICT30599 | Certificate III in Telecommunications (Call Centres) | Qualification |
| C089 | ICT40599 | Certificate IV in Telecommunications (Call Centres) | Qualification |