Skill set Outline

Information current as of
14/09/2026 5:13 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Introductory Help Desk Skill Set

Introductory Help Desk Skill Set

Skill set
National Code
ICTSS00107
State Code
AE200
TGA Status
Current
DTWD Status
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
21/07/2020
Current Release Date
21/07/2020
Current Release Number
1.00
Approved Date
15/01/2021
Nominal Hours
75
Duration
1 Semester
Releases
Release Version Release Date TGA Status DTWD Status
1.00 21/07/2020 Current Approved
Description
This skill set addresses the skills and knowledge required to perform routine Information and Communications Technology (ICT) support for a range of purposes required within an ICT context.
Pathway Information
The units provide credit towards ICT 30120 Certificate III in Information Technology and other qualifications that allow for selection of these units.
Licensing / Regulatory Information
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Target Group
This skill is for individuals looking to enter the ICT industry who will provide routine help desk support.
Suggested words for statement of attainment
These units of competency from ICT Information and Communications Technology Training Packages meet industry requirements for applying routine maintenance and troubleshooting skills in ICT contexts.
General notes
No information