Skill set Outline
Information current as of
14/09/2026 7:57 AM AWST
14/09/2026 7:57 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Visitor Information Services
Visitor Information Services
Skill set
National Code
SITSS00097
SITSS00097
State Code
AE836
AE836
TGA Status
Current
Current
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
10/06/2022
Current Release Date
10/06/2022
Current Release Number
1.00
Approved Date
18/10/2022
Nominal Hours
210
Duration
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 10/06/2022 | Current | Approved |
Description
A set of skills to equip individuals to service the information needs of visitors to the local area.
Pathway Information
Achievement of these units provides credit towards qualifications in the SIT Tourism, Travel and Hospitality Training Package.
Licensing / Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.
Target Group
This skill set is for individuals working in visitor information centres who provide information on the local area.
Suggested words for statement of attainment
These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to provide visitor information on the local area.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OEB49 | SITTTVL001 | Access and interpret product information | 55 | Unit of competency |
| ODZ91 | SITTTVL003 | Provide advice on Australian destinations | 85 | Unit of competency |
| OEA19 | SITXCCS014 | Provide service to customers | 25 | Unit of competency |
| OEC52 | SITXCCS010 | Provide visitor information | 20 | Unit of competency |
| OEC53 | SITTIND003 | Source and use information on the tourism and travel industry | 25 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AD491 | SITSS00061 | Visitor Information Services | Skill set |