Skill set Outline

Information current as of
10/09/2026 5:54 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Customer Service Skill Set

Customer Service Skill Set

Skill set
National Code
BSBSS00119
State Code
AE292
TGA Status
Current
DTWD Status
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
19/10/2020
Current Release Date
19/10/2020
Current Release Number
1.00
Approved Date
16/03/2021
Nominal Hours
150
Duration
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 19/10/2020 Current Approved
Description
This skill set addresses the skills and knowledge to provide customer service for an organisation.
Pathway Information
Units from this skill set can contribute to credit towards BSB30120 Certificate III in Business (Customer and Client Engagement).
Licensing / Regulatory Information
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Target Group
This skill set is for individuals who are required to provide customer service for an organisation.
Suggested words for statement of attainment
These units of competency meet industry requirements for individuals who are required to assist and provide service to customers for an organisation.
General notes
Schedule
State Code National Code Title Hours Type
AWX02 SIRXPDK001 Advise on products and services 25 Unit of competency
AWX28 SIRXCEG002 Assist with customer difficulties 35 Unit of competency
OCF16 BSBOPS304 Deliver and monitor a service to customers 50 Unit of competency
OCF15 BSBOPS305 Process customer complaints 40 Unit of competency
No information