Skill set Outline

Information current as of
14/09/2026 6:40 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Operate in Customer Contact Environment Skill Set

Operate in Customer Contact Environment Skill Set

Skill set
National Code
PSPSS00006
State Code
AB716
TGA Status
Replaced
DTWD Status
Replaced
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
05/05/2009
Current Release Date
05/05/2009
Current Release Number
1.00
Approved Date
—
Nominal Hours
105
Duration
1 Semester
Releases
Release Version Release Date TGA Status DTWD Status
1.00 05/05/2009 Replaced Replaced
Description
Not applicable.
Pathway Information
These units provide credit towards PSP42210 Certificate IV in Government (Workplace Relations) and other public sector qualifications at Certificate IV level.
Licensing / Regulatory Information
Not applicable.
Target Group
This skill set is for those with a relevant professional or vocational qualification or commensurate industry skills as evaluated through recognition of prior learning processes. It provides the skills and knowledge required to operate in customer contact environments.
Suggested words for statement of attainment
These units meet industry requirements for those working in customer contact centre environments.
General notes
Schedule
State Code National Code Title Hours Type
D0616 BSBCCO401A Administer customer contact telecommunications technology 25 Unit of competency
D0651 BSBCUS201A Deliver a service to customers 40 Unit of competency
D0745 BSBIND101A Work effectively in a contact centre environment 40 Unit of competency
No information