Skill set Outline

Information current as of
12/09/2026 8:09 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Customer Relationship Building Skill Set

Customer Relationship Building Skill Set

Skill set
National Code
FNSSS00022
State Code
AE865
TGA Status
Current
DTWD Status
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
15/06/2022
Current Release Date
15/06/2022
Current Release Number
1.00
Approved Date
07/12/2022
Nominal Hours
165
Duration
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 15/06/2022 Current Approved
Description
This skill set addresses the skills and knowledge required to build and manage strong and effective relationships with a diverse range of customers for a range of purposes required in financial services contexts.
Pathway Information
The units of competency in this skill set provide credit towards a range of BSB Business Services and FNS Financial Services qualifications, and other qualifications that allow for selection of theseunits.
Licensing / Regulatory Information
Work functions in the occupational areas where this skill set may be used are subject to regulatory requirements. Users are advised to check with the relevant regulatory authorities to confirm those requirements.
Target Group
This skill set is for individuals who work in customer facing roles within financial services contexts, who are required to build and maintain relationships with customers and act in their best interests.
Suggested words for statement of attainment
These units of competency from the FNS Financial Services and BSB Business Services Training Packages meet industry requirements for building and maintaining customer relationships in financial services contexts.
General notes
No information