Skill set Outline

Information current as of
12/09/2026 11:33 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Develop an online presence for customer engagement

Develop an online presence for customer engagement

Skill set
National Code
SIRSS00021
State Code
AE021
TGA Status
Current
DTWD Status
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
12/09/2019
Current Release Date
12/09/2019
Current Release Number
1.00
Approved Date
—
Nominal Hours
230
Duration
1 Semester
Releases
Release Version Release Date TGA Status DTWD Status
1.00 12/09/2019 Current Approved
Description
A set of skills to develop, implement and evaluate an organisation’s online presence and to use platforms professionally and ethically.
This Skill Set is designed for use across industries.
Pathway Information
Achievement of these units provides credit towards any Training Package qualification containing any of the Skill Set units of competency.
Licensing / Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this Skill Set at the time of publication.
Target Group
Self-employed individuals, and owners and senior employees of any type of small to medium organisation that utilises social media and online tools for customer engagement including commercial, not-for-profit and government organisations.
Suggested words for statement of attainment
These units of competency provide a set of skills to develop, implement and evaluate an organisation’s online presence and to use platforms professionally and ethically.
General notes
No information