Skill set Outline
Information current as of
12/09/2026 5:50 AM AWST
12/09/2026 5:50 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Retail Customer Relationship
Retail Customer Relationship
Skill set
National Code
SIRSS00025
SIRSS00025
State Code
AE325
AE325
TGA Status
Current
Current
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
AQF Level
Statement of Attainment at Certificate III Level
Field of Education
0805 - Sales And Marketing
Skillset Type
National
Original TGA Release Date
21/10/2020
Current Release Date
21/10/2020
Current Release Number
1.00
Approved Date
07/12/2020
Nominal Hours
215
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 21/10/2020 | Current | Approved |
Description
A set of skills for individuals to build and maintain relationships with retail customers to achieve sales targets through effective engagement, providing high quality customer service and assistance with difficulties and developing relationships with customers that generate loyalty.
Pathway Information
Achievement of the Units of Competency in this Skill Set may provide credit towards a range of qualifications in the SIR Retail Services Training Package.
Licensing / Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this Skill Set at the time of publication.
Target Group
This Skill Set is for individuals who are working in customer service roles in the retail industry.
Suggested words for statement of attainment
These Units of Competency provide a set of skills for building and maintaining relationships with retail customers to achieve sales targets.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AWX34 | SIRWSLS002 | Analyse and achieve sales targets | 30 | Unit of competency |
| AWX28 | SIRXCEG002 | Assist with customer difficulties | 35 | Unit of competency |
| AWX29 | SIRXCEG003 | Build customer relationships and loyalty | 40 | Unit of competency |
| AWX30 | SIRXCEG001 | Engage the customer | 35 | Unit of competency |
| AWW95 | SIRXSLS001 | Sell to the retail customer | 40 | Unit of competency |
| AWX17 | SIRXIND001 | Work effectively in a service environment | 35 | Unit of competency |
