Skill set Outline
Information current as of
12/09/2026 8:19 PM AWST
12/09/2026 8:19 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Life Insurance Claims Handling Skill Set
Life Insurance Claims Handling Skill Set
Skill set
National Code
FNSSS00019
FNSSS00019
State Code
AE665
AE665
TGA Status
Current
Current
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
27/01/2022
Current Release Date
27/01/2022
Current Release Number
1.00
Approved Date
08/04/2022
Nominal Hours
215
Duration
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 27/01/2022 | Current | Approved |
Description
This skill set addresses the skills and knowledge required to handle the receipt, processing, and ongoing management of claims in a life insurance context.
Pathway Information
The units provide credit towards FNS41521 Certificate IV in Life Insurance, FNS51820 Diploma of Financial Services and other qualifications that allow for selection of these units.
Licensing / Regulatory Information
Work functions in the occupational areas where this skill set is used may be subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the skill set.
Target Group
This skill set is for individuals working in life insurance contexts who wish to specialise in life insurance claims handling.
Suggested words for statement of attainment
These units of competency from the FNS Financial Services Training Package meet industry requirements for claims handlers in life insurance contexts.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| ODR89 | FNSILF415 | Evaluate life insurance claims | 45 | Unit of competency |
| ODR88 | FNSILF514 | Manage complex life insurance claims | 55 | Unit of competency |
| ODR91 | FNSILF416 | Manage information for claims assessments | 30 | Unit of competency |
| ODR80 | FNSISV418 | Manage insurance claims portfolios | 45 | Unit of competency |
| ODR81 | FNSILF417 | Settle life insurance claims | 40 | Unit of competency |
