Skill set Outline
Information current as of
12/09/2026 8:54 AM AWST
12/09/2026 8:54 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Service Skill Set
Customer Service Skill Set
Skill set
National Code
PSPSS00002
PSPSS00002
State Code
AC146
AC146
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
05/05/2009
Current Release Date
05/05/2009
Current Release Number
1.00
Approved Date
—
Nominal Hours
140
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 05/05/2009 | Replaced | Replaced |
Description
Not applicable.
Pathway Information
These units from PSP04 Public Sector Training Package may provide credit towards PSP20104 Certificate II in Government or PSP30104 Certificate III in Government.
Licensing / Regulatory Information
Not applicable.
Target Group
This skill set is for government workers who provide routine customer service to members of the public or answer internal or external queries.
Suggested words for statement of attainment
These units meet industry requirements for workers handling routine customer queries in the public sector.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C8005 | PSPGOV309A | Address client needs | 30 | Unit of competency |
| C7992 | PSPGOV203B | Deliver a service to clients | 30 | Unit of competency |
| C7985 | PSPETHC301B | Uphold the values and principles of public service | 40 | Unit of competency |
| C7991 | PSPGOV202B | Use routine workplace communication techniques | 40 | Unit of competency |
