Skill set Outline
Information current as of
14/09/2026 2:02 AM AWST
14/09/2026 2:02 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Digital Skills for Small Business Skill Set
Digital Skills for Small Business Skill Set
Skill set
National Code
ICTSS00108
ICTSS00108
State Code
AE225
AE225
TGA Status
Current
Current
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
02/10/2020
Current Release Date
02/10/2020
Current Release Number
1.00
Approved Date
15/01/2021
Nominal Hours
135
Duration
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 02/10/2020 | Current | Approved |
Description
This skill set addresses the skills and knowledge needed to support small businesses in building a digital presence, transitioning to online solutions and providing online customer service.
Pathway Information
These units of competency provide credit towards BSB30315 Certificate III in Micro Business Operations, ICT30120 Certificate III in Information Technology SIR30216 Certificate III in Retail and other qualifications that allow for selection of these units.
Licensing / Regulatory Information
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Target Group
This skill set is for those working in small businesses in any industry who require the skills and knowledge to transform and transition their business models so that they can operate in an online context.
Suggested words for statement of attainment
These units of competency from the BSB Business Services, ICT Information and Communications Technology and SIR Retail Services Training Packages meet industry requirements for applying digital skills to help small businesses transition to an online context.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OBS39 | ICTWEB304 | Build simple web pages | 50 | Unit of competency |
| BBB71 | SIRXCEG006 | Provide online customer service | 20 | Unit of competency |
| OBO70 | BSBXCS303 | Securely manage personally identifiable information and workplace information | 35 | Unit of competency |
| AWX06 | SIRXMKT002 | Use social media to engage customers | 30 | Unit of competency |
