Skill set Outline
Information current as of
15/09/2026 1:41 AM AWST
15/09/2026 1:41 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Service
Customer Service
Skill set
National Code
SITSS00036
SITSS00036
State Code
AD471
AD471
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
03/03/2016
Current Release Date
03/03/2016
Current Release Number
1.00
Approved Date
22/12/2017
Nominal Hours
45
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 03/03/2016 | Current | Approved |
Description
A set of skills to equip individuals to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.
Pathway Information
Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, guiding, and holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.
Licensing / Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.
Target Group
This skill set is for those tourism, travel and hospitality industry frontline service personnel who deal directly with customers on a daily basis.
Suggested words for statement of attainment
These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to communicate effectively with, and provide quality service to both internal and external customers.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AWQ68 | SITXCCS006 | Provide service to customers | 25 | Unit of competency |
| AWQ66 | SITXCOM002 | Show social and cultural sensitivity | 20 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AE858 | SITSS00078 | Customer Service | Skill set |