Skill set Outline
Information current as of
12/09/2026 8:33 PM AWST
12/09/2026 8:33 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Workplace Relations Information Skill Set
Workplace Relations Information Skill Set
Skill set
National Code
PSPSS00016
PSPSS00016
State Code
AB524
AB524
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
05/05/2009
Current Release Date
05/05/2009
Current Release Number
1.00
Approved Date
—
Nominal Hours
265
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 05/05/2009 | Replaced | Replaced |
Description
Not applicable.
Pathway Information
These units provide credit towards PSP42210 Certificate IV in Government (Workplace Relations).
Licensing / Regulatory Information
Not applicable.
Target Group
This skill set is for those with a relevant professional or vocational qualification or commensurate industry skills as evaluated through recognition of prior learning processes. It provides the skills and knowledge required to provide workplace relations information to other parties.
Suggested words for statement of attainment
These units meet industry requirements for those involved in the provision of workplace relations information.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0630 | BSBCMM301A | Process customer complaints | 20 | Unit of competency |
| D3720 | PSPWPR401A | Process incoming workplace relations enquiries | 45 | Unit of competency |
| D0972 | BSBRES402A | Research, locate and provide legal and other information in response to requests | 60 | Unit of competency |
| D3721 | PSPWPR402A | Respond to general workplace relations enquiries | 45 | Unit of competency |
| D3722 | PSPWPR403A | Support the provision of workplace relations information | 55 | Unit of competency |
| D0610 | BSBCCO301A | Use multiple information systems | 40 | Unit of competency |