Skill set Outline
Information current as of
11/09/2026 7:44 PM AWST
11/09/2026 7:44 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Basic Contact Centre Operations Skill Set
Basic Contact Centre Operations Skill Set
Skill set
National Code
BSBSS00002
BSBSS00002
State Code
AC261
AC261
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
10/03/2009
Current Release Date
18/12/2012
Current Release Number
3.00
Approved Date
—
Nominal Hours
175
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 18/12/2012 | Current | Approved |
| 2.00 | 28/11/2011 | Replaced | Replaced |
| 1.00 | 10/03/2009 | Replaced | Replaced |
Description
Not applicable.
Pathway Information
These units of competency provide credit towards a range of qualifications, including:BSB20211 Certificate II in Customer ContactBSB30211 Certificate III in Customer Contact.
Licensing / Regulatory Information
Not applicable.
Target Group
This Skill Set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a contact centre and require recognition of their current skills.
Suggested words for statement of attainment
These units of competency from the BSB07 Business Services Training Package meet basic competency requirements for operators in a contact centre.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| S8039 | BSBCCO203A | Conduct customer contact | 100 | Unit of competency |
| WE717 | BSBWHS201A | Contribute to health and safety of self and others | 15 | Unit of competency |
| D0779 | BSBITU101A | Operate a personal computer | 20 | Unit of competency |
| S8041 | BSBCCO205A | Prepare for work in a customer contact environment | 40 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AC887 | BSBSS00034 | Basic Customer Engagement Skill Set | Skill set |