Skill set Outline
Information current as of
12/09/2026 10:48 AM AWST
12/09/2026 10:48 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Service for International Visitors
Service for International Visitors
Skill set
National Code
SITSS00042
SITSS00042
State Code
AD485
AD485
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
03/03/2016
Current Release Date
03/03/2016
Current Release Number
1.00
Approved Date
22/12/2017
Nominal Hours
55
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 03/03/2016 | Current | Approved |
Description
A set of skills to equip individuals in cross-cultural communication and customer service for international visitors.
Pathway Information
Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, guiding, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.
Licensing / Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.
Target Group
This skill set is for those tourism, travel and hospitality industry frontline service personnel who deal directly with visitors from international markets on a daily basis.
Suggested words for statement of attainment
These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to provide quality service tailored to the cultural and language needs of international visitors.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AWQ32 | SITXLAN001 | Conduct basic oral communication in a language other than English | 10 | Unit of competency |
| AWQ68 | SITXCCS006 | Provide service to customers | 25 | Unit of competency |
| AWQ66 | SITXCOM002 | Show social and cultural sensitivity | 20 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AE823 | SITSS00091 | Service for International Visitors | Skill set |