Module Outline
Information current as of
12/09/2026 5:26 PM AWST
12/09/2026 5:26 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Use strategies to address conflict
Use strategies to address conflict
Module
National Code
NAT11377013
NAT11377013
State Code
BB990
BB990
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
20/08/2026
Field of Education
120199 - General Education Programmes, N.e.c.
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to develop and use basic strategies to address interpersonal conflict.
It requires the ability to identify signs and sources of conflict, locate sources of support and use interpersonal skills to resolve conflict.
This unit applies to people who want to develop the skills and knowledge to respond to interpersonal conflict.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
It requires the ability to identify signs and sources of conflict, locate sources of support and use interpersonal skills to resolve conflict.
This unit applies to people who want to develop the skills and knowledge to respond to interpersonal conflict.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
General notes
No information
No information
Elements and Performance Criteria
Prepare to respond to interpersonal conflict
- 1.1 Identify signs that indicate conflict
- 1.2 Determine basic techniques to resolve conflict
- 1.3 Determine interpersonal skills that support conflict resolution
- 1.4 Identify sources of support for addressing conflict
Respond to an interpersonal conflict
- 2.1 Define the conflict and determine sources
- 2.2 Use basic strategies to address conflict
- 2.3 Use interpersonal communication skills to address conflict
- 2.4 Reflect on process and outcome of conflict resolution
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| BA207 | NAT11039005 | Use strategies to address conflict | Module |
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| BHF29 | 11377NAT | Certificate II in Career Preparation | Accredited course |