Accredited course Outline
Information current as of
12/09/2026 9:12 PM AWST
12/09/2026 9:12 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Quality Customer Service
Certificate IV in Quality Customer Service
Accredited course
National Code
0866
0866
State Code
5127
5127
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
Accreditation, State Implementation and Classification
Approved Date
Field of Education
0803 - Business And Management
AQF Level
Certificate IV in
Nominal Hours
341
Duration
Unspecified
Stream of Study
Trade Technician/Supervisory or Equivelant (3300)
Accredited Date
08/02/1996
Expiry Date
31/12/2000
VET Act Classifier
C
VET Act Conditions
Schedule
1. CORE
CUSTOMER FOCUS
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 65012 | NCS005 | Dealing With Conflict | 17 | Module |
| 65018 | NCS018 | Dealing With Customers and Clients | 20 | Module |
| 15006 | NGMS102 | Managing Operations - Customer Service | 17 | Module |
| 15008 | NGMS104 | Managing Operations - Innovation | 17 | Module |
| 65007 | NCS009 | Negotiation Skills | 17 | Module |
| 65016 | NCS016 | Writing in Plain English | 17 | Module |
2. CORE
TEAMSHIP
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 15011 | NGMS107 | Managing and Developing Teams | 34 | Module |
| 15010 | NGMS106 | Managing Effective Working Relationships | 34 | Module |
| 15023 | NGMS117 | Managing Group Problem Solving & Decision Making | 34 | Module |
| 15009 | NGMS105 | Managing Operations - Change | 34 | Module |
| 65002 | NCS012 | Meetings | 17 | Module |
| 65005 | NCS010 | Team Building Communication | 17 | Module |
| 65004 | NCS004 | Work Team Communication | 34 | Module |
3. CORE
QUALITY
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 70184 | Quality - A Customer Decision | 12 | Module | |
| 70183 | Quality Customer Service | 20 | Module |
No information
General Notes
Copyright for the course is held jointly by CMC of TAFE and the Department of
Land Administration.
Land Administration.
No information