Accredited course Outline
Information current as of
12/09/2026 12:59 AM AWST
12/09/2026 12:59 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate I in Hospitality (Bell Desk/Concierge)
Certificate I in Hospitality (Bell Desk/Concierge)
Accredited course
National Code
4723
4723
State Code
5541
5541
TGA Status
Draft
Draft
DTWD Status
Approved
Approved
Accreditation, State Implementation and Classification
Approved Date
Field of Education
110101 - Hospitality
AQF Level
Certificate I in
Nominal Hours
169
Duration
Unspecified
Stream of Study
Operatives (3100)
Accredited Date
24/11/1995
Expiry Date
30/09/2000
VET Act Classifier
C
VET Act Conditions
Description
To develop a broad awareness and understanding of the Hospitality Industry by
introducing the different roles, job functions and career paths available in
Hospitality, and to develop entry level skills and competencies in Front Office
Operations.
Schedule
1. CORE
INTRODUCTORY
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 68047 | INT10 | Customer Relations | 6 | Module |
| 68046 | INT9 | Hospitality Law and Industrial Relations | 6 | Module |
| 68042 | INT6 | Interpersonal Skills | 6 | Module |
| 68038 | INT2 | Introduction to Front Office/Reception | 4 | Module |
| 68045 | INT8 | Occupational Hygiene | 6 | Module |
| 68043 | INT7 | Occupational Safety and Security | 6 | Module |
| 68037 | INT1 | the Hospitality Sector | 4 | Module |
2. CORE
BASIC
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 68081 | BFO10 | Bell Desk/Concierge | 9 | Module |
| 68075 | BFO6 | Clerical Administration | 18 | Module |
| 68076 | BFO7 | Telephone Service and Techniques | 6 | Module |
3. CORE
GENERAL SUPPORT
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21250 | Basic Calculations | 10 | Module | |
| 21256 | GSM7 | Computer Operations - Data Retrieval | 20 | Module |
| 21252 | GSM3 | Cultural Awareness | 6 | Module |
| 21263 | GSM14 | Front Office Practice | 20 | Module |
| 65011 | NCS003 | Job Seeking Skills | 17 | Module |
| 21251 | GSM2 | Keyboarding | 20 | Module |
| 21267 | GSM17 | Research and Study Skills | 5 | Module |
No information
General Notes
1 This course is a national course developed by Tourism Training
Australia (TTA) and the Australian Committee on Training Curriculum (ACTRAC).
Australia (TTA) and the Australian Committee on Training Curriculum (ACTRAC).
No information